FREQUENTLY ASKED QUESTIONS

Are the prices in CAD or USD ?

All prices on the site are in Canadian dollars.

Are there taxes on your products ?

Yes. 
Taxes are displayed when you enter your address in the shopping cart.

How does financing work ?

When you are on the checkout page, choose "Paybright Financing" to pay in 12 to 24 installments. 

For all information on financing, click here.

How long does it take to receive my order ?

Typically, computers are shipped within 5-10 business days. This includes the time to assemble the computer and the time of delivery.

If the delay is longer, it will be mentioned on the product page.

Where are you located ? Do you have a store ?

EPG Computers is an online store. 

All purchases must go through our website. Orders will be shipped directly to your door.

For warranties, we also operate on by delivery. 

Our head office is in Victoriaville, Quebec.

Can you build me a computer if I have my parts ?

We do not offer computer assembly service. We only sell our own products.

Can we buy parts from you ?

For any other products that are not computers, you can see them here : Gaming Store

If we do not have the product on our site, we do not sell it.

Can we pick up our order ourselves in Victoriaville ?

We ship all products, we do not offer pick-up. 

However, if you are from the Victoriaville area, the waiting time will be shorter because we will carry your order to your home personnaly.

Do you make sponsorships / partnerships ?

We do not currently offer sponsorships or partnerships, except for our referral system for EPG PC owners.

To become an EPG affiliate it's here.

For all other requests, please contact us by email at rh@epginformatique.com.

I have a problem with my EPG computer, what do I do ?

If you have a problem with your EPG computer, please contact us so we can make a remote diagnosis or send you the procedure for warranty. 

Please note that we are closed on public holidays.

Messenger : Click here
Phone: 1 (819 253-0179

I want to contact you by phone or Messenger, is that possible ?

Of course ! We have a phone line and Messenger service available Monday to Friday from 9am to 5pm.

Please note that we are closed on public holidays.

Messenger : Click here
Phone: 1 (819 253-0179

Why are part brands not displayed ?

Due to our large volume and volatile supplier inventories, we cannot predict what exact brand will be in your computer.

Please rest assured that we only take quality parts that we recommend.

Which region do you deliver to?

We deliver anywhere in Canada !

Which delivery company do you do business with ?

We deal primarily with Purolator and Canada Post.

What happens if my computer is damaged in the delivery ?

If you see that the box is damaged, please refuse the package. 

If your computer has been damaged by delivery, you don't have to pay anything, it's covered by our warranty.

What is the warranty on new computers ?

1 year EPG warranty on new computers:
✅ Shipping to and from us for repairs for the first 90 days at our expense.

✅ Shipping to us at your expense and return at our expense for repairs for the remainings days.

✅ Free repair/replacement of parts and labor.

✅ Free remote diagnosis and repair when possible, only in case of a part failure.

2 and 3 year EPG warranty on new computers:
✅ Shipping to us at and from us at our expense for repairs for all the duration of the warranty.

✅ Free repair/replacement of parts and labor.

✅ Free remote diagnosis and repair when possible, only in case of a part failure.

All items and computers : Physical damage, viruses, Windows corruption and damage due to abnormal or abusive use or caused by the user not covered, you will be charged for the time if this is the case. EPG Computers is not responsible for any loss of data in case of hardware failure.

Technical support not included in the warranty, except in case of a defective part.

What is the warranty on other items?

Items sold individually, such as accessories, parts and other items are guaranteed 30 days by us.

The rest of the time they are under the manufacturer's warranty.