EPG Computers reserves the right to modify the products and prices present on the website and Facebook page of epgcomputers.com without notice and without incurring any liability to anyone, including you.
EPG Computers cannot guarantee that the information, prices, photos and product descriptions are accurate.
Your order can therefore be cancelled and refunded without notice if the information or prices do not correspond to the product.
EPG Computers is not bound by an order as long as the order has not been accepted or the products have not been shipped, even if you have received a confirmation.
DELIVERY IN CANADA ONLY!
Delivery time for "Preconfigured computers": 2 to 3 work days with standard shipping
Delivery time for "Custom computers": 3 to 6 work days with standard shipping
5 to 10 work days with standard shipping
For all distant regions from Quebec, delivery can take up to 10 business days, even with express delivery. Additional fees may also apply if you are in a remote area or on a reserve. You will be notified at that time.
EPG Computers is not responsible if there is an error in your delivery address.
Refundable within 7 days after payment, only if the item/PC has not been opened or delivered. Refund may take a few days and we must receive the item/PC before we can offer a refund. Non-refundable and non-exchangeable after 7 days. The delivery amount must be paid in case of returns within 7 days.
For a return under warranty, you can do it directly from your orders here : My orders
To contact us by messenger: m.m./epg
By email: firstname.lastname@example.org
YOU MUST KEEP THE SHIPPING BOX AND THE STIR-FOAM PROTECTORS, OTHERWISE YOU WILL HAVE TO GET OTHERS AT YOUR OWN COST, OTHERWISE THE WARRANTY WILL NOT BE HONOURED.
EPG warranty on new computers:
✅ Shipping go and return at our expense when repairs are made for the entire warranty period.
✅ Repair/replacement of parts and labor at no charge.
✅ Free remote diagnosis and repair when possible, only in case of a part failure.
Warranties for used computers and items :
Used computers and items are guaranteed for the duration as described on the website. Shipping is at your expense. When the pc/part is received it will be diagnosed and the defective part will be repaired or changed to the same or better quality. Return shipping at our expense.
All items and computers : Physical damage, viruses, Windows corruption and damage due to abnormal or abusive use or caused by the user not covered, you will be charged for the time if this is the case. EPG Computers is not responsible for any loss of data in case of hardware failure.
Technical support not included in the warranty, except in case of a defective part.